Jenius Bank · 3 hours ago
Quality Assurance Specialist - Collections (Remote)
North Carolina, United States
Full-time
Remote
Entry Level
$45K/yr - $63K/yr
2+ years exp
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Responsibilities
Interpret, build upon, and comply with company quality assurance standards
Maintain complaint and non-conformance processing through records and tracking systems, including root-cause analysis and corrective actions
Document quality assurance activities with internal reporting and audits
Develop improved standards for production and design.
Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables
Assist operations by tracking, documenting, and reporting quality levels as well as KPIs
Investigate reports of quality issues and ensure resolution in accordance with company guidelines and regulatory requirements
Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers
Qualification
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Required
College Degree or experience in lieu of.
2 years of experience in quality assurance terminology, methods, and tools.
Working knowledge of banking documentation, bank core systems, collections core systems, operations, and accounting.
Excellent analytical skills. Ability to see the issue before it is an issue.
Highly proficient PC skills including MS Excel and Word.
Must be able to plan and monitor activities according to priorities and multi-task.
Ability to work independently within the scope of responsibilities for the position and complete assignments in a timely manner.
Preferred
Previous experience building a high performing bank operations function desired.
Familiarity with FIS core banking helpful.
Benefits
Annual discretionary incentive award
Competitive portfolio of benefits
Company
Jenius Bank
Jenius Bank is a digital banking business of Manufacturers Bank. It is a sub-organization of Manufacturers Bank.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Anish Jacob
Chief Information Officer & Head of Technology, Executive Vice President
Recent News
FinTech Futures
2024-05-29
Company data provided by crunchbase
