Havenpark Communities · 6 days ago
Quality Assurance Specialist
United States
Full-time
Remote
Mid Level
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Responsibilities
Ensure Operational Process and Policy Compliance (~60% of time)
Develop daily, weekly, monthly, and quarterly QA metrics and reporting
Develop in-person and virtual community audit procedures for both Field Leadership and Home Office QA use
Review and approve credits for all properties to ensure resident account accuracy
Perform quality assurance monitoring for all community operations, including but not limited to, on-site operations, our property management system (ManageAmerica), our CRM system (HubSpot), our spend management system (Coupa), etc.
Develop and maintain a thorough knowledge of community operations through understanding Havenpark’s policies and best practices
Collaborate with Acquisitions in the onboarding of new communities from a QA viewpoint
Manage Site Visits Mystery Shopping and Sales & Leasing Mystery Shopping
Ensure Effective Business Partnering with Field Leadership and Home Office (~40% of time)
Identify areas that require improvement, summarize findings, and present findings to Field and Home Office Leadership teams
Collaborate with Business Operations and other Home Office departments to ensure new policies and processes are auditable to ensure adoption and compliance
Recommend policy and training needs or adjustments based on QA findings to allow for complete compliance across the company
Qualification
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Required
Willingness to travel up to 25% of the time
Experience in property management
Excellent oral and written communication skills
Strong analytical and problem-solving skills; Strong attention to detail with exceptional time-management skills
Team-oriented with an exceptionally strong work ethic
The ability to train and coach in one-on-one situations, as well as group settings
Motivated to help others, self-motivated, and able to work with minimal supervision
Goal-oriented with the ability to effectively prioritize
Strong knowledge of computer software programs, such as Microsoft Office and HubSpot, Salesforce, or other CRMs
Benefits
Comprehensive health benefits
Generous PTO
Paid holidays
A 401(k) with a 6% company match
Company
Havenpark Communities
Manufactured Home Community Operator
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robbie Pratt
CEO & Co-founder
J. Anthony Antonelli
Chairman and Co-Founder
Recent News
2024-05-21
Multi-Housing News
2023-12-23
Company data provided by crunchbase
