108 applicants
Nyman Turkish PC · 2 days ago
Quality Assurance Specialist
Southfield, MI
Full-time
Onsite
Mid Level
$25/hr - $28/hr
3+ years exp
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Insider Connection @Nyman Turkish PC
Responsibilities
Grade incoming and outgoing client calls based on established quality criteria.
Provide constructive feedback to team members to enhance their communication skills and client interactions.
Conduct daily calls with clients to assist in the dispute resolution process, ensuring their concerns are addressed promptly and satisfactorily.
Handle both incoming and outgoing calls to maintain regular client contact and support.
Conduct thorough audits of case files to ensure accuracy, completeness, and compliance with firm and regulatory standards.
Identify discrepancies and areas for improvement, providing detailed reports to the relevant team members.
Collaborate with team members and leadership to discuss case statuses and share audit findings.
Facilitate communication between team members and leadership to ensure seamless case handling and resolution.
Coordinate with leadership to monitor and evaluate team performance metrics.
Provide feedback and support to team members to help improve overall team efficiency and effectiveness.
Analyze call trends to identify common issues and areas for improvement.
Recommend training programs to address identified trends and enhance team performance.
Assist in the development and updating of training materials to ensure they are current, comprehensive, and effective.
Participate in training sessions to support new and existing team members in their professional development.
Qualification
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Required
Bachelor’s degree preferred.
Minimum of 3 years of QA experience including call auditing and resolving customer concerns required.
Strong organizational and project management skills, with the ability to multitask and prioritize effectively.
Excellent written and verbal communication skills, with an eye for detail and grammar.
Highly motivated, proactive, and a strong team player.
Required: Call center environment experience.
Experience handling escalated calls.
Preferred
Salesforce experience – not required but nice to have.
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Company
Nyman Turkish PC
For over three decades the attorneys of Nyman Turkish PC have counseled and represented individuals with their Social Security Disability claims.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jack Kramer
Director of Operations and Information Technology / CIO
Jason Turkish
Managing Partner
Company data provided by crunchbase
