57 applicants
Shellpoint Mortgage Servicing · 2 days ago
Quality Assurance Specialist II
Tempe, AZ
Full-time
Onsite
Mid Level
2+ years exp
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Insider Connection @Shellpoint Mortgage Servicing
Responsibilities
Assist in identifying operational risks and escalating issues to management.
Recommend procedural changes and/or policy updates.
Research and review accounts, items, or processes selected for audit.
Quality Assurance liaison with functional areas.
Use spreadsheets and databases to maintain detailed audit records.
Assist with generation of error reports.
Complete monthly workflow audits.
Monitor and make recommendations for smoke detector reports.
Performs related duties as assigned by supervisor.
Qualification
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Required
High school diploma or equivalent, required.
College degree preferred.
2-4 years’ experience.
Detail oriented, excellent organizational skills and ability to handle multiple tasks.
Able to effectively interact with managers and members of the functional areas including but not limited to Secured and Unsecured Bankruptcy.
A self-motivated work style and a strong desire to exceed expectations.
Excellent written and verbal communication skills
Able to work with minimal supervision.
Ability to meet timelines.
Knowledge of BKS, PACER, NDC, ILS, DMS
Extensive knowledge of secured and unsecured Bankruptcy,
Above average skills in quality and production rates
Average MS Excel skills are required.
Benefits
Medical (including Health Savings Account & Flexible Savings Account)
Dental - RX – Vision – Life, Disability Insurance
401(k) Plan with company match!
Employee Assistance Plan
Performance-based Incentives
Pet Insurance
Advancement Opportunities
15 Paid Time Off (PTO) days and 18 after 1st anniversary!
9 Paid Holidays
Employee Engagement Activities
Corporate Social Responsibility program (Newrez NOW)
1 Volunteer Time Off (VTO) day
Employee Matching Gifts Program
Newrez Grants Program
Company
Shellpoint Mortgage Servicing
Shellpoint Mortgage Servicing is a financial services company offering mortgage loan services in Greenville, SC.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Keaton
Chief Servicing Officer
Recent News
Company data provided by crunchbase
