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Golden 1 Credit Union · 2 days ago
Quality Assurance Supervisor - MSCC
Sacramento, CA
Full-time
Onsite
Senior Level
$74K/yr - $82K/yr
3+ years exp
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Insider Connection @Golden 1 Credit Union
Responsibilities
Analyze quality data to identify trends, areas of improvement, and training needs.
Generate and maintain accurate reports on quality assurance findings and performance metrics.
Participate in calibration sessions to ensure consistent evaluation and scoring.
Supervise the Quality Assurance team and ensure a fair monitoring program.
Research and recommend ways to improve the quality and training program.
Manage the setup and monitoring schedule for all MSCC representatives.
Stay up to date with changes in MSCC to maintain consistency.
Maintain understanding of state and federal laws related to credit union compliance.
Develop a positive work environment, promote skill development, and ensure positive employee morale.
Ensure operational integrity and compliance with regulations.
Model Golden 1 core values of Integrity, Reliability, Inclusion, and Service Excellence.
Qualification
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Required
Bachelor's Degree in related field or equivalent work experience
Three or more years of supervisory experience at Golden 1 Credit Union, preferably in a member-facing supervisory position
Working knowledge of call center systems, business processes, and policies and procedures
Knowledge of quality performance monitoring and improvement methods
Demonstrated ability to analyze work processes and drive changes while meeting deliverable schedule in a fast-paced environment
Excellent written and verbal communication skills
Strong organizational and project management skills
Proficient with Microsoft Word, PowerPoint, and Excel
Ability to regularly exercise discretion and independent judgment in the performance of job duties
Flexible and willing to work in a changing environment with a strong work ethic
Previous demonstrations of business values – Respect, Integrity, Service Excellence, Financial Stability
Company
Golden 1 Credit Union
Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jason Levingston
SVP, CTO
Recent News
The Sacramento Observer
2024-04-27
Company data provided by crunchbase
