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Company

Phil, Inc. · 4 hours ago

Quality Business Operations Leader

United States

Full-time

Remote

Senior Level

7+ years exp

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Responsibilities

Process Improvement & Workflow Optimization: Develop, implement, and maintain comprehensive quality management systems that improve the efficiency and effectiveness of workflows across the organization. Continuously assess and enhance operational processes to eliminate inefficiencies, reduce bottlenecks, and streamline task execution.

Continuous Quality Monitoring: Regularly evaluate and optimize quality programs, using data and feedback from key stakeholders (patients, providers, and internal teams) to identify areas for process enhancement. Ensure that quality metrics align with operational goals and performance outcomes.

Lead Cross-Functional Collaboration: Work closely with various internal teams (pharmacy, fulfillment, patient advocacy) to design and implement improved processes and workflows. Lead root cause analyses for quality-related issues and drive process optimization to prevent future inefficiencies and enhance team performance.

Quality Standard Development: Lead the creation and implementation of new quality standards, policies, and procedures that directly improve workflow efficiency and service quality across the organization. Ensure alignment of new standards with operational goals and the overall strategic vision.

Mentorship & Team Development: Supervise, mentor, and provide guidance to the quality team, fostering a culture of continuous process improvement. Promote team development through training, feedback, and collaboration to help enhance overall team performance.

Reporting & Presentation: Prepare and present regular quality and process optimization reports to senior management, highlighting key performance indicators, metrics, and process improvements. Provide insights and recommendations for further enhancing operational efficiencies.

Qualification

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Quality ManagementProcess OptimizationQuality Improvement InitiativesHealthcare ExperienceQuality Assurance PrinciplesOperational WorkflowsCross-Functional CollaborationSix SigmaLeanASQ Certification

Required

7-10 years of experience in quality management, with a proven ability to optimize workflows and processes within complex environments.

Demonstrated success in leading quality improvement initiatives that have directly improved operational workflows and performance outcomes.

Strong analytical skills with the ability to identify inefficiencies and develop actionable solutions.

Deep understanding of quality assurance principles, operational workflows, and process optimization best practices.

Ability to work cross-functionally with diverse teams to resolve process issues and improve workflow efficiency.

Willingness to learn and understand internal operational workflows to quickly identify root causes of inefficiencies.

A collaborative team player who is passionate about helping others improve and grow.

Preferred

Experience in pharmacy or healthcare preferred, but a strong background in operations or customer service-focused environments will be considered.

Certification in quality management (e.g., Six Sigma, Lean, ASQ) preferred.

Benefits

Full benefits (medical, dental, vision).

401(k) contribution opportunity.

Company

Phil, Inc.

Phil helps retail and specialty-lite brands accelerate patient access, provider engagement, and brand outcomes through technology.

Founded in 2015

San Francisco, California, USA

51-200 employees

https://www.phil.us

H1B Sponsorship

Phil, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (4)

2022 (6)

2021 (9)

2020 (2)