Ford Motor Company · 3 hours ago
Quality Engineer - Ford Pro Intelligence
Dearborn, MI
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Become the Voice of the Customer within FPI Customer Enablement while maintaining a Customer-Centric Mentality and behavior at all times
Monitor, prioritize and drive actions to address customer Quality concerns from various sources, such as: Fleet Customer Critical issues, Technical Hotline, Business Account Feedback, etc.
Take a central role in resolving quality issues within respective critical metric
Use Connected Vehicle Data (Leading Customer Indicators) as a real-time data source to improve upon any early issues as well as to support accurate prioritization on improving Traditional Quality Metrics
Pro-Actively Drive investigations and take actions to deliver Traditional/Leading metrics that correlate to an outstanding customer experience
Support creation of an up-to-date Quality Framework encompassing all Connectivity Features
Ability to quickly benchmark (internally and externally) while establishing action plans on quality indicators, across all Connected Vehicle Features.
Proactively identify and capture peer support to quickly solve any issues affecting customers
Propose methods to reduce unnecessary toil and manual work related to quality issue management
Qualification
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Required
Bachelor’s degree
2+ years of experience in handling customer related quality concerns
1+ year of experience with querying and utilizing large datasets to prove/disprove theories/investigations
Strong analytical skills (including experience with large datasets and Jira)
Excellent communication skills
Ability to prioritize competing demands
Preferred
Bachelor’s in Electrical Engineering, Computer Science, Information Technology, Data Science or other scientific field of study
Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA
Green belt and/or Black belt is a plus
Solid understanding of vehicle electrical architectures and components
High level of interpersonal skills to effectively connect with a diverse group of people and cross-functional teams
Ability to respond and prioritize several demands from different teams and point of view
Ability to drive Quality/Performance attitude into different levels inside the Company
Maintain resilience as new tools/processes are established upon teams already working with other demands
1+ years of experience with JIRA and Salesforce
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
Company
Ford Motor Company
We don't just make history -- we make the future.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$13.23BKey Investors
US Department of EnergySoros Fund Management
2023-08-17Post Ipo Debt· $4B
2023-06-26Debt Financing· $9.2B
2022-06-30Post Ipo Equity· $27M
Leadership Team
Soraya Kim
CTO Chief of Staff
Efrat Barit
COO
Recent News
MarketScreener
2024-11-15
2024-11-15
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