93 applicants

Company

Vibrant Emotional Health · 1 day ago

Quality Improvement Manager (Billingual)

United States

Full-time

Remote

Mid Level

$78K/yr - $101K/yr

3+ years exp

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Responsibilities

Lead the development and implementation of a comprehensive quality improvement program for the Spanish Subnetwork within the 988 Lifeline Network, aiming to ensure the achievement of quality objectives.

Coordinate all quality improvement efforts within the Spanish Subnetwork to meet the expectations of funders and align with Vibrant's objectives, ensuring all commitments are met.

Prepare and submit reports on quality improvement and outcomes to external funders and stakeholders, including SAMHSA and Vibrant, which may include QI Reports, Board Reports, and Committee Reports as required.

Assess the performance of centers within the Spanish Subnetwork, addressing any issues, analyzing data, and developing strategies for enhancement to ensure continuous improvement.

Lead regular meetings focused on Spanish Subnetwork quality improvement to assess program outcomes, deliverables, and key performance indicators (KPIs).

Work alongside other departments to initiate Spanish Subnetwork quality improvement activities that guarantee crisis centers meet 988 Lifeline operational and clinical KPIs and compliance standards.

Handle investigations into any issues or non-compliance incidents within the Spanish Subnetwork centers, ensuring adherence to best practices and mandated guidelines.

Arrange and lead discussions with funders and senior leadership about quality improvement projects within the Spanish Subnetwork as necessary.

Organize and conduct meetings with funders and executive leadership to discuss and explain Spanish Subnetwork quality improvement initiatives, as needed.

Direct a team of Spanish Quality Improvement Specialists, providing leadership, fostering skill development, and managing performance.

Instruct staff on compiling comprehensive reports, organizing data, and devising charts and graphs to depict critical metrics clearly.

Take an active role in the hiring process, from interviewing to onboarding new team members, to build a skilled and effective workforce.

Cooperate closely with co-managers, aiming to improve team dynamics and achieve collective objectives.

Undertake additional duties as required, in line with the role's scope, to contribute to Vibrant's overarching goals.

Qualification

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Bilingual English/SpanishQuality improvement methodologiesProject managementData analysisMicrosoft OfficeGoogle SuiteCustomer service orientationHealthcare administration knowledgeRegulatory requirements knowledge

Required

Proficient Bilingual English/Spanish, both written and oral

Flexibility and adaptability to navigate changing priorities and respond to emerging needs.

Strong problem-solving skills with the ability to develop effective solutions.

Project development, management, and implementation experience.

Intermediate to advanced knowledge of Microsoft Office and Google Suite.

Basic knowledge of contact center data and analytics.

Exceptional attention to detail with effective time management and organizational skills.

Courteous and professional demeanor in interactions with stakeholders and individuals at all levels of the organization.

Strong customer-service orientation, with a focus on meeting the needs and expectations of service users.

Excellent written and verbal communication skills, including the ability to convey complex information clearly and concisely.

Proficient in data analysis and interpretation to drive evidence-based decision-making.

Knowledge of quality improvement methodologies, tools, and techniques.

Bachelor's degree in mental health/suicide prevention, healthcare administration, or a related field; master's degree preferred.

3-5 years of experience in clinical quality improvement, with a demonstrated track record of success in developing and implementing quality improvement initiatives.

Strong leadership skills with the ability to motivate and inspire teams to achieve goals.

Excellent analytical and problem-solving skills, with the ability to collect and analyze data to drive decisions.

Strong communication skills, with the ability to communicate effectively with clinical staff, leadership, and external funding partners.

Knowledge of regulatory requirements including HIPAA, clinical training requirements for crisis intervention, confidentiality, privacy, etc.