Be an early applicantLess than 25 applicants

Company

Airbnb · 3 hours ago

Quality Standards Lead

United States

Full-time

Remote

Senior Level, Lead/Staff

$150K/yr - $194K/yr

10+ years exp

Maximize your interview chances

HospitalityMarketplace

Comp. & Benefits

H1B Sponsor Likely

Insider Connection @Airbnb

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Design, build, implement, and manage quality requirements across Airbnb’s supply types

Measure and analyze supply performance, in close partnership with Data Science and Product

Develop and run scaled campaigns to uplevel and/or enforce on quality

Identify and close ongoing gaps in quality management across the business

Collaborate with counterparts in other offices globally to share insights and work on global and cross-functional initiatives

Manage quality escalations operations and supporting agent team

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Quality operationsProject managementManagement consultingData Science collaborationSQL knowledgeComfortable with ambiguity

Required

10+ years of work experience in quality operations, management consulting, and/or project management

Deep expertise in global operational initiatives with a track record of defining and delivering on key business objectives with impactful results

Hands-on approach of getting things done with a sense of urgency and quickly adapting priorities to unexpected changes to achieve project goals and objectives

Proven track record navigating a matrixed organization and building senior relationships to achieve goals with cross-functional teams, including product, sales & account management, data science, and policy

Strong analytical skills, including creating and using data, to understand problems, communicate opportunities, and make informed decisions; SQL knowledge is a plus

Ability to make decisions balancing short-term gains with long-term strategic positioning

Excellent organizational skills with high attention to detail and quality

Excellent written and verbal communication skills, excellent presentation skills

Intellectually curious, open-minded self-starter who is comfortable with ambiguity and risk and excited by dynamic change

This role requires candidates to be based in the Pacific Time Zone in the US. This role is not eligible for relocation support.

Benefits

Bonus

Equity

Benefits

Employee Travel Credits

Company

Airbnb

Glassdoor

4.3

Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the internet.

Founded in 2008

San Francisco, California, USA

5,001-10,000 employees

http://www.airbnb.com

H1B Sponsorship

Airbnb has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (119)

2022 (236)

2021 (282)

2020 (244)