Allstate · 1 day ago

Quotit Sales Tech Consultant I

United States

Full-time

Remote

Entry Level

$52K/yr - $93K/yr

2+ years exp

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Responsibilities

Facilitates communications between clients and internal stakeholders

Serves as first point of contact for service disruption, and works with IT to provide root cause analysis

Ensures compliance with all regulatory branches (HIPAA, WBE CMS, state and local)

Ensures that all Performance Standards and Guarantees are achieved as documented

Conducts quarterly meetings with clients to understand their business model and product roadmap

Conveys client requirements for small enhancement projects to internal resources

Analyzes performance measurement reports, identifies and resolves issues

Provides performance reports and customer satisfaction surveys

Tracks client interactions and incidents

Advises clients of any service disruptions; sharing information related to root cause and recovery time

Qualification

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Client communicationAnalytical problem solvingMS OfficeRelationship managementProject management