Abnormal Security · 12 hours ago

R&D Technical Writer

Remote - USA

Full-time

Remote

Entry, Mid Level

$115K/yr - $135K/yr

2+ years exp

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Responsibilities

Develop detailed and easy-to-understand technical documentation, including user manuals, configuration guides, release notes, API documentation, and troubleshooting guides for Abnormal Security’s cybersecurity products.

Utilize AI-driven tools to automate repetitive tasks, generate initial drafts, and refine technical content to ensure consistency, clarity, and readability for a diverse audience.

Write technical content that conveys complex cybersecurity concepts such as phishing detection, business email compromise (BEC), threat intelligence, and security operations workflows in a clear and accessible way.

Partner with product managers, engineers, threat analysts, and customer success teams to gather insights about new features and updates, ensuring that all technical documentation is accurate and user-focused.

Continuously update and improve documentation based on customer feedback, leveraging AI analytics to optimize content for better user engagement and understanding.

Ensure that all content is accurate, up-to-date, and complies with industry standards and regulations relevant to cybersecurity (e.g., GDPR, CCPA).

Maintain version control and ensure that all product-related documentation is updated in alignment with product launches and updates.

Expand Abnormal Security’s knowledge base with new technical content, FAQs, and best practices that empower customers to maximize the use of our cybersecurity products.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cybersecurity ConceptsAI-based Content CreationTechnical WritingContent Management SystemsVersion Control (Git)Cybersecurity StandardsREST APIsHTMLPython

Required

Bachelor’s degree in Technical Writing, Cybersecurity, Computer Science, Information Technology, or a related field.

2+ years of experience in technical writing, preferably within the cybersecurity or technology industry.

Familiarity with cybersecurity concepts, especially in areas like email security, phishing, malware detection, and incident response.

Experience with AI-based content creation tools (e.g., GPT-based models, automated documentation platforms) to improve efficiency and consistency in technical writing.

Strong ability to convey complex technical concepts (cyber threats, security policies, etc.) in a simple and customer-friendly manner.

Proficiency in content management systems (CMS) and version control tools like Git.

Basic understanding of cybersecurity standards, regulations, and compliance (e.g., GDPR, SOC 2).

Problem-Solving: Ability to understand complex cybersecurity technologies and convert them into easy-to-follow documentation for users.

Attention to Detail: Strong commitment to producing accurate, clear, and user-focused content.

Collaboration: Excellent communication skills and the ability to work cross-functionally in a fast-paced, dynamic environment.