168 applicants

Company

Gusto · 1 week ago

Real Time Analyst

Greater Orlando

Full-time

Remote

Entry, Mid Level

$68K/yr - $76K/yr

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Bookkeeping and PayrollEmployee Benefits

H1B Sponsor Likely

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Responsibilities

Responsible for executing the workforce management strategy and day-to-day management of WFM functions; including real-time operations, staffing and technology needs.

Actively leads and facilitates discussions of performance to forecast, partnering with operations leaders to optimize performance capabilities.

Responsible for proactively identifying and communicating factors affecting the customer experience through verbal and written communication.

Directly responsible for contact center team member skill changes and queue assignments.

Monitor queues, channel, and contact center performance and alerts leadership of trends.

Provides support for special projects.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ExcelGoogle SheetsHighly organized

Required

Strong analytical skills with proficiency in Excel and Google Sheets.

Willingness to learn new software applications.

Adept at complex problem solving, judgment, critical thinking, and decision making.

Highly organized with an emphasis on accuracy and timeliness.

Structured thinker with sound attention to detail and accurately follows procedures.

Ability to work independently and collaborate with others in a team environment while juggling occasional time pressures and several tasks at the same time.

Ability to effectively communicate verbally and in writing with internal employees and external vendors/agencies at any experience level while being sensitive to professional ethics.

Ability to work occasionally evenings and weekends to meet deadlines.

Benefits

Health insurance

401(k)s

Company

Gusto

Glassdoor

3.2

Gusto provides a cloud-based payroll, benefits, and human resource management solution for businesses.

Founded in 2011

San Francisco, California, USA

1001-5000 employees

https://www.gusto.com

H1B Sponsorship

Gusto has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (14)

2022 (31)

2021 (32)