Community Health Centers, Inc. · 5 hours ago

Referral Services Representative

Clermont, FL

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Participate in team meetings to communicate and address patient care and operational requirements.

Answer the telephone in a courteous and professional manner.

Take accurate, detailed messages from patients for providers and other office staff.

Answer phone queries from other medical facilities, public health units, etc.

Assist with routine office duties as needed.

Accurately processes referrals and orders, including the timely tracking of referrals and orders for completion.

Perform a variety of duties associated with referring patients to other specialist or institutions for additional health care.

Review and explain the referral process to the patient including, but not limited to steps that are involved, who the referral providers are and how to contact a hospital or referral specialist office.

Obtain insurance authorization as needed.

Ensure all necessary consents are available, or make arrangements to obtain them.

Process all incoming and outgoing patient data information to ensure appropriate coordination and continuity of patient care.

Forward all Release of Information requests to appropriate vendor.

Responsible for monitoring faxes and accurately attaching documents to correct patient account, using appropriate naming conventions.

Maintain patient confidentiality at all times in accordance with HIPPA regulations.

Perform other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

E-Clinical softwareBilingual (English/Spanish)Medical office experienceTyping skillsComputer skills

Required

High school diploma or equivalent is required; some business classes, vocational/technical training preferred.

At least 1 year previous experience in a medical office setting and knowledge of E-Clinical software or equivalent is required.

Skill in creating an atmosphere conducive to customer friendly relations by providing, memorable, courteous, friendly and prompt customer service.

Ability to show courtesy and respect to all customers.

Ability to be a team player.

Ability to effectively handle multiple tasks in a fast paced environment.

Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.

Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers; typing and computer skills.

Able to work flexible hours as needed.