30 applicants

Company

Calix · 4 hours ago

Region Vice President, Success – West Region

Remote - USA

Full-time

Remote

Director/Executive

$177K/yr - $266K/yr

15+ years exp

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AnalyticsInformation Technology

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Lead Success strategy, planning and execution in partnership with Regional Sales Leadership, for a portfolio of customers.

Work with Regional Sales Leadership to ensure Success programs are fully executed against joint Success Account Plans.

Monitor and manage customer risk within your portfolio and ensure a timely "Path to Green" resolution for all Risk Assessment Account Escalations.

Partner with Sales and Business Insights Services to ensure a Business Value-led approach to Customer Success.

Deliver on Portfolio-based, clearly defined success metrics to improve customer loyalty, increase retention, and promote growth.

Build and develop a great team by inspiring them to do the best work of their careers, achieve their goals, providing training, and finding development opportunities for the team.

Deliver Quarterly Territory Reviews to senior leadership, highlighting Success impact and Success Stories within the Region.

Be a vocal thought leader within the industry, utilizing customer visits, local events and ConneXions to advocate for the "BSP Evolutionary Journey."

Identify industry-trends, macro-challenges, and proactively provide recommendations to Sales and customers.

Develop deep, collaborative, cross-departmental relationships with Sales, Marketing, Product, and Support, to drive progress along the "BSP Evolutionary Journey."

Create a culture of professional and personal growth and establish a new foundational standard for account-based Customer Success for investment customers.

Identify opportunities to provide personalized success, drive revenue growth, increase operational efficiencies and reduce costs.

Sponsor Quarterly Business Reviews and drive organizational alignment and partnership with decision-makers and stakeholders

Strengthen the customers relationship with Calix though recurring executive touchpoints.

Utilize the full suite of technology to oversee progress on key customer satisfaction, retention, revenue, and referrals.

Stay updated on industry trends, best practices, and product features, and educate customers on how to leverage them.

Qualification

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Strategic thinkingRelationship buildingTelecommunications experienceData-focused mindsetProject managementPublic speakingGeographically distributed teamworkEmpathetic communication

Required

15+ years of direct consulting, customer advocacy and engagement experience with a demonstrated track record of success in a fast paced, collaborative environment

Demonstrated ability to think strategically, execute tactically while providing consistent and high levels of customer satisfaction and retention

Exceptional entrepreneurial, data-focused, business strategy and marketing mindset with a keen ability to effectively interface with customers at all levels and functions of organizations

Strong interpersonal, written and public speaking skills and the ability to work effectively across multiple audiences and levels within both internal and external organizations

Extensive experience working in cross-functional teams, building consensus and achievement of a shared vision, affecting change

Excellent project management skills and strong attention to detail

Proactive nature, approaching all situations with an empathetic and patient manner

Experience working in a geographically distributed team with ability to foster strong working relationship throughout the organization

Future Travel Expectation: Approximately 35%

Preferred

Experience in telecommunications/broadband preferred

Company

Calix

Glassdoor

4.7

Calix provides the cloud, software, systems and services for service providers to simplify business, excite subscribers and grow value

Founded in 1999

San Jose, California, USA

1001-5000 employees

http://www.calix.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (22)

2022 (32)

2021 (22)

2020 (13)