AIS Healthcare · 5 hours ago
Regional Account Manager
Evansville, IN
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Provides onboarding and day-to-day logistical support across a portfolio of accounts including; training, initial account set-up, and response to customer inquiries to ensure a positive customer experience.
Provides information related to product coverage and reimbursement to appropriate clinic, hospital and other site- of-care facilities. This information may include payer specific requirements for claims processing, information regarding prior authorizations and the appeals process, as well as general information regarding therapy.
Manages the retrieval of required documentation from physician or clinic to include tracking, reporting, scorecard communication, and escalation.
Interacts with healthcare professionals, as well as patients (as necessary), to understand issues and work toward resolution. Maintains communication with sales personnel throughout interaction and follows interaction through to resolution.
Serves as a subject matter expert for EMR and Surescripts for MyAIS portal and eRx users. Assisting troubleshooting, password reset, ongoing training, and deficient prescription order entry.
Explains the funding options available to patients for AIS Healthcare products. Provides approved materials describing such programs and refers to the applicable AIS Healthcare website(s) describing such programs.
Delivers in-service educational programs on coverage, coding, and reimbursement across appropriate providers on all AIS Healthcare-manufactured products as needed.
Recognizes patients’ rights and responsibilities and supports them in the performance of job duties, respects patient’s rights to privacy and confidentiality.
Completes assigned projects as directed in a timely manner.
Shares knowledge gained with other staff members and works as a team member.
Interacts with others in a positive, respectful, and considerate manner.
Performs other job-related duties as assigned.
Qualification
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Required
Bachelor’s degree required.
Minimum of 3 years of reimbursement, access experience required, or equivalent work experience.
Demonstrates AIS Healthcare core values of Innovation, Stewardship and Unity.
Strong understanding of revenue cycle processes and technology.
Experience in field-based customer support role.
Understanding of local, regional, and national commercial and public insurance markets.
Strong understanding of specialty pharmacy operations and specialty product distribution channels.
Ability to work cross-functionally and succeed in a team environment while also demonstrating a high-level of personal accountability.
Strong interpersonal and communication skills.
Ability to travel (up to 75%).
Strong understanding of call center operations and patient-centric communications.
Strong written and verbal communication skills.
Ability to build strong interpersonal skills with all levels of employees - including executives and front-line staff.
Strong project management and organizational skills.
Solid sense of autonomy.
Ability to be flexible and adapt to changing priorities and initiatives.
Ability to be resilient during stressful or high-stake situations.
Strong analytical skills.
Strong work ethic with personal qualities of integrity and credibility.
Ability to deal with highly sensitive and confidential material.
Ability to plan and manage at both the strategic and operational levels.
Preferred
Minimum of 3 years of related pharmacy experience preferred.
Benefits
Health, vision and dental insurance
Long term disability insurance
Life insurance
A vacation package
A 401K plan with a generous employer match
100% work from home model
Company
AIS Healthcare
AIS Healthcare is the provider of targeted drug delivery and infusion care.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Simon Castellanos
Chief Executive Officer
T
Timothy E. Askew
President
Recent News
Yahoo Finance
2024-05-21
2024-05-21
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