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Company

The Helper Bees · 6 hours ago

Regional Benefits Coordinator

Austin, TX

Full-time

Remote

Entry Level

2+ years exp

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Elder CareHealth Care

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Responsibilities

Establish a trusting relationship with health plan members, long term care insurance policy holders, and direct to consumer customers to assist with benefit/service understanding, resource optimization, coordination of services, and seamless communication with providers.

Cultivate and sustain a professional rapport with The Helper Bees’ network of aging in place service providers to ensure implementation of best practices related to:

Platform utilization

Customer engagement

Referral management

Timely scheduling, completion, and invoicing of services

Monitor referral activity within the assigned region to ensure timely assignment, acceptance, and service fulfillment through The Helper Bees’ network of aging in place service providers

Resolve referral escalations and customer service tickets by reviewing platform/dashboard activity and engaging the associated provider and/or customer to determine root cause and facilitate a solution

Prioritize the timely fulfillment of all referrals within the assigned region to meet program requirements and ensure customer satisfaction

Self-manage scheduled follow-up engagements, as needed

As applicable, collaborate with Account Manager(s) on reporting requirements, escalations and grievances, as well as eligibility or referral-related issues

Collaborate with management to assess performance and redirect efforts as needed

Performs other duties as assigned/necessary

Qualification

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Program coordinationCare coordinationPublic/Community HealthTechnology navigation

Required

Ability to thrive in a fast paced environment

Ability to self-manage daily efforts and work autonomously in a remote work environment

Excellent time-management and organizational skills

Strong passion for helping others and problem-solving

Interpersonal and critical thinking skills

Ability to navigate multiple technology platforms and portals

Comfort and adaptability when working with technology and learning new programs and computer systems

Minimum of 2 years of relevant experience in a contact center/customer service environment, program coordination, care coordination/navigation, or similar role

Ability to remain at your designated workstation for the duration of the workday

Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).

The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

The ability to observe details at close range (typically on a computer screen)

Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data.