PMA Companies · 4 hours ago
Regional Claims Supervisor - Workers Compensation
Los Angeles, CA
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Manages the assignment of losses to claims staff and provides technical direction and ongoing guidance through effective diary management.
Ensures timely, accurate documentation of claim activity.
Selects, trains, coaches and mentors unit personnel.
Plans staff responsibilities and directs activities, utilizing staff resources effectively to meet department goals in accordance with approved plans and budgets.
Develops staff to respond to current and anticipated needs of department as well as determining career development goals of individuals.
Ensures appropriate case reserves consistent with company guidelines.
Extends settlement authority on claims exceeding adjuster's granted authority.
Develops, recommends and implements short range objectives consistent with company business goals, guidelines and programs.
Recognizes and analyzes trends across the claims portfolio at the adjuster, unit and account levels.
Reports on observations and recommends remedial action as needed.
Administers salary and personnel programs under guidance of manager.
Utilizes quality assurance programs and develops training agenda based on opportunities for improvement.
Utilizes performance management process effectively, on an ongoing basis, to maximize performance of employees, correct performance problems, provide development opportunities, and promote effective communication with employees.
Manages the account management process and resolves service issues.
Promotes effective communication among and between work groups, and between management and employees.
Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
Qualification
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Required
Bachelor's degree and/or a minimum of three years of work experience in an insurance related industry required.
Experience handling CA claims required
Extensive knowledge of WC regulations (jurisdiction-specific), insurance contracts, applicable law and adjusting techniques.
Previous supervisory experience.
Familiarity with medical terminology.
Demonstrated leadership, coaching, mentoring and teamwork skills
Advanced skills in applying sound judgment/analysis, decision making/problem solving, planning and organization and negotiation.
Excellent verbal and written communication skills.
Excellent customer service and collaboration skills gained through previous work experience.
Computer literacy, including working knowledge of MS Office Product Suite, i.e. Word, Excel, PowerPoint.
Ability to travel for business purposes; approximately 15%
Preferred
CA License and SIP strongly preferred
Chartered Property Casualty Insurance (CPCU); Associate in Claims (AIC) designation or similar professional designation desired.
Company
PMA Companies
PMA Companies provide risk management solutions and services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2010-10-06Acquired
Leadership Team
Derek Hopper, CPCU
President and Chief Executive Officer
Irina Simpson
Senior Vice President & Chief Claims Officer
Company data provided by crunchbase
