Claiborne Senior Living · 9 hours ago

Regional Director of Operations

Orlando, FL

Full-time

Remote

Director/Executive

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Responsibilities

Ensures policies and procedures are implemented and followed at each Community.

Monitors the Communities to ensure residents are appropriately assessed, receiving appropriate services, and charged in accordance with policy.

Ensures that assigned Community accounts receivables are collected on a timely, consistent basis.

Ensures compliance with all CSL policies and procedures as well as federal, state and local law and regulatory requirements. Ensures that findings by reviewers or state surveyors are promptly corrected and maintain compliance.

Ensures a high degree of resident satisfaction. Promptly investigate complaints and report findings with appropriate recommendations to senior management.

Assists Community leadership with the development of marketing plans and schedules. Monitors marketing efforts with communities. Reviews marketing reports with Community Relations Managers and Executive Director and provide direction and oversight to ensure budgeted levels of occupancy are achieved.

Visits assigned Communities on a regular basis, ensuring Communities present well, are well maintained, and clean.

Provides direction and support to the Community, Executive Director and leadership team.

Ensures the delivery of standardized or specialized training programs for clinical and line staff.

Coordinates with the Business Office Manager and Human Resources to ensure company policies related to employment and supervision of staff are followed. Assist Executive Directors with difficult staff issues.

Participates in the development of annual budgets and objectives.

Responsible for the financial performance of assigned Communities. Conducts regular review of financial statements to achieve financial objectives.

Coordinates the pre-opening activities for new buildings, if any, including staff recruitment and orientation, coordination of ancillary services, preparation for any required inspections and the implementation of appropriate marketing activities.

Qualification

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Assisted living experienceMulti-site managementExpense managementHealthcare knowledgePressure management