52 applicants

Company

Alcon · 13 hours ago

Regional Field Service Manager

Remote, Indiana

Full-time

Remote

Senior Level

5+ years exp

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Responsibilities

Provide comprehensive service and sales support on all Alcon equipment.

Maintain positive working relationships with customers, field sales, clinical teams and other regional managers ensuring that customer’s needs are met.

Maintain a high degree of customer satisfaction through timely solutions of multifaceted issues.

Meet or exceed annual regional goals through established metrics.

Confirm compliance of all regulatory requirements assigned to the region’s Field Service Engineers.

Achieve financial goals and control expenses within budgetary guidelines.

Support service contracts and time-material revenue by working closely with the internal sales team.

Co-travel with direct reports to assess capabilities, provide feedback and coaching.

Hire, develop, train, motivate and lead a team of Field Service Engineers.

Implement team’s work objectives, performance reviews, and disciplinary action within Alcon guidelines.

Perform other duties, monthly reports and projects as assigned by service management.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Medical laser technologyField service managementSAPSalesforceServiceMaxExcelPowerPointMS TeamsSharePoint

Required

Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+1 yr)

The ability to fluently read, write, understand, and communicate in English

5 Years of Relevant Experience

3 Years of Demonstrated Leadership

Medical / ophthalmic laser technology.

Accustomed to working with hospital operating room and surgery center protocols.

Familiar with connecting medical devices to hospital networks.

Identify and resolve complicated internal and external customer situations.

Proven self-starter able to travel and work independently under minimal supervision.

Demonstrable track record of daily multi-tasking capabilities, setting priorities and scheduling work activities.

Ability to resolve problems, think analytically and communicate professionally in high-pressure, time-sensitive customer environments.

Available for 'on-call' support before and after normal working hours.

Proficiency with Excel, PowerPoint, MS Teams, SharePoint.

Experience with SAP, Salesforce, and ServiceMax or equivalent ERP/CRM/FSM.

Effectively influence and communicate with cross functional teams.

Possess a current valid driver’s license and good driving record over the last three years.

Candidates must have the ability to work independently from home office 40% and in the field 60% -- traveling within the assigned region and overnight stays as required.

Ability to travel overnight 50% of the time or as needed