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Company

Hastings Mutual Insurance Company · 5 hours ago

Regional General Property Adjuster: Ohio

Ohio, United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

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Responsibilities

Manages a personal caseload of claims, which may include litigation, to ensure the proper adjudication or settlement of those claims.

Facilitates the claim process and resolves claims promptly by initiating and maintaining positive and productive communications with all customers. Appropriately reviews and applies coverage/compensability for all claims.

Minimal independent, outside coverage analysis only as the Manager or Director approves.

Investigates, evaluates and settles claims within the company's contractual and legal obligations to ensure that settlements are fair and equitable to the insured, the claimant, and the company.

Utilizes all appropriate loss and expense savings programs and directs the activities of outside vendors to ensure only necessary and cost-effective work is accomplished.

Accurately and thoroughly document all claim files in the Claim system of record to substantiate the claim's disposition and minimize the possibility of erroneous payments.

Establishes and maintains appropriate case reserves sufficient to fund the payment of the claim once it is resolved, whether through settlement, litigation, or arbitration.

Identifies potential fraud and refers to the appropriate authority.

Interacts with surveillance companies, independent adjusters, and special investigators.

Coordinates relevant claim information with Loss Control, Underwriting, Marketing, etc., to maximize the company's effectiveness.

Serves as a technical resource for other adjusters on coverage issues, reserves, exposure, settlement value, and strategy when appropriate.

May assist in departmental training.

When requested, provide guidance and work delegation in the absence of the Claim Supervisor.

Participates in special projects and committees.

Actively participates in professional development, i.e., continuing education or self-improvement.

Other duties as assigned by leadership, either verbally or in writing.

Qualification

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Claim experienceCommercial claimsLitigation experienceInsurance educationAssociate in Claims (AIC)Senior Claim Law Associate (SCLA)Chartered Property Casualty Underwriter (CPCU)Customer service skillsTraining facilitationConflict management

Required

Bachelor’s degree or equivalent insurance education and work experience are required.

Ten years minimum of increasing claim experience, with a minimum of five years in commercial claims and three years working with files in litigation.

Professional designations such as Associate in Claims (AIC), Senior Claim Law Associate (SCLA), Chartered Property Casualty Underwriter (CPCU), or actively working towards a designation.

An ability to travel, including overnight travel, to claim sites is required.

Demonstrated excellent verbal and written communication ability.

Ability to work effectively both independently and in a team.

Demonstrated customer service skills.

Demonstrated critical thinking skills and the ability to be decisive.

Ability to effectively manage conflict.

Ability to organize and facilitate training.

Good time management and organizational skills with the ability to prioritize and complete work and projects effectively.