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Company

Freddie Mac · 3 hours ago

Regional Seller Engagement Pod (Division) Senior Director (Remote Optional)

McLean, VA

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

$164K/yr - $246K/yr

10+ years exp

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Responsibilities

Establish strategic direction and vision for the region

Ensure a high caliber of customer service is provided at optimum cost/benefit levels given complex and varying client needs and Pod goals

Implement key corporate initiatives through sellers – such as the integration of operational systems into the business systems of all targeted sellers within agreed upon time frames

Ensure that strategies and tactics are consistent with the company’s overall strategy and are performed across assigned seller base

Ensure that the regional team (Pod) is focused on all sellers with clear strategies that balance the seller strategy with the Freddie Mac objectives.

Attract, train, and retain the highest quality and qualified team members skilled in broadening seller relationships, providing consultative services, and growing Freddie Mac’s sphere of influence

Provide the primary source of market intelligence and seller business perspective within Freddie Mac for the region that results in informed decision-making and a directed drive for business results:

Develop effective strategies for all account types

Maintain a strong market presence and work with sellers to provide value- added business solutions that broaden Freddie Mac’s business relationships across the industry

Champion the seller’s position in a responsible manner with regard to internal discussions on business strategies and tactics

Ensure that seller happiness with our products and services is enhanced through continued responsiveness to meeting their needs

Understand implications of broad market trends and competitive developments from all the sellers’ viewpoints

Understand the credit quality of sellers and loans they generate

Lead and coordinate the company’s continuous market presence and relationship management efforts for the region:

Build and maintain positive relationships with executives of our sellers

Act as an industry leader and Freddie Mac executive management representative at a variety of industry conferences

Serve as spokesperson for Freddie Mac in the media, at industry events and forums, and with community groups. Ensure coordination with other Officers that may be involved in the same events

Manage day-to-day activities of the regional team, including mentorship, perspective and direction on the strategic vision

Validate, review and enact on daily reporting of seller activity, ensuring Freddie Mac’s goals and objectives are being met

Represent primary voice of the customer that is utilized to influence internal strategy, corporate decisions and direction

Lead change, leverage vision, industry knowledge and market perspective

Serve as critical escalation point for matters to be resolved at Pod level, raise concerns to the VP or above, appropriately and timely

Focus the internal resources to help accomplish the larger business model and vision statements

Accountable for team’s achievement of overall Pod’s goals related to mission, market share, ROE, credit risk, technology, etc.

Qualification

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Mortgage Industry ExperienceClient Relationship ManagementSales LeadershipIndustry Technology Acumen

Required

10-plus years of experience in the mortgage industry, including primary and secondary market experience

5-plus years of experience leading and managing a client relationship team

5-plus related experience with significant leadership/people management

Strong leadership, including ability to lead & encourage people & create strong collaborative teams; proven ability to drive culture change

Current industry technology acumen

Ability to anticipate & solve sophisticated problems with proven execution skills and ability to engage with senior leadership within the organization as well as outside the organization

Well-established sales & relationship leadership skills

Strong industry relationships

Superb verbal, written and presentation communication skills.

Adept at both leading a team and at communicating complex concepts to business leaders.