200+ applicants

Company

Original Job Post

Brex · 2 days ago

Relationship Manager

New York, NY

Full-time

Hybrid

Mid Level

$172K/yr - $215K/yr

3+ years exp

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H1B Sponsorship

Comp. & Benefits

Insider Connection @Brex

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Client Engagement and Support: Guide Startup and Growth clients through onboarding, build and maintain strong relationships, celebrate magical moments, and provide proactive support and problem resolution to ensure client satisfaction and success

Customized Success Planning: Collaborate with startup founders and finance leaders to develop tailored success plans addressing their specific business needs and goals

Feedback Collection and Analysis: Gather feedback from clients to continuously enhance services, monitor client progress, and measure success through key performance indicators and metrics

Resource Connection and Community Building: Connect startups and finance leaders with relevant resources, such as funding opportunities and strategic partners, while fostering a supportive and collaborative Startup and Finance community through events and peer-to-peer learning initiatives

Measure and Track KPIs: NPS, client use of Brex products, client retention, response times, referrals from existing clients, etc.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer successAccount managementStartup ecosystemFinance industrySaaS industryBanking industryProject managementData analysisMetrics analysisSalesforceLookerRetoolStartup lifecycleChallengesSFCommunicationInterpersonalProactiveResults-orientedOrganizationalTeamworkAnalyticalPrioritizationPassion

Required

3+ years of experience in customer success, account management, or a similar role, preferably within the startup finance ecosystem, SaaS, or banking industry

Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders

A proactive and results-oriented mindset, with the ability to work independently and as part of a team

Strong organizational and project management skills, with the ability to multitask and prioritize effectively

The ability to analyze data and metrics to drive informed decisions and strategies

Experience using software tools such as Salesforce, Looker, Retool, etc.

A strong understanding of the startup lifecycle and common challenges faced by startups

A strong passion for startups

Location: This is a hybrid role, as you will physically be in-market and need to be based in San Francisco or New York, and be in office twice a week

Company

Brex

Glassdoor

3.8

Brex is the first fully unified global spend platform — with corporate cards, expense management, reimbursements, and bill pay.

Founded in 2017

San Francisco, California, USA

1,001-5,000 employees

https://brex.com

H1B Sponsorship

Brex has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (33)

2022 (74)

2021 (78)

2020 (61)