78 applicants

Company

Colibri Group · 4 days ago

Relationship Manager

United States

Full-time

Remote

Mid Level

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Responsibilities

Develop and maintain strong relationships with existing clients.

Act as the main point of contact and build trust through regular communication.

Understand client businesses, goals, and challenges to propose relevant solutions.

Develop account plans and strategies to achieve sales targets and expand client base.

Conduct regular business reviews to ensure client expectations are met and exceeded.

Own the renewal process from start to finish, ensuring timely and successful renewals of client contracts.

Develop and execute renewal strategies tailored to each client’s situation and goals.

Collaborate with internal teams (e.g., sales, customer success, product) to leverage insights and resources that enhance client retention.

Negotiate contract terms and pricing to maximize renewal rates while maintaining strong client relationships.

Prepare renewal proposals and presentations, outlining the value and benefits of our solutions.

Ensure all renewal documentation is accurate and compliant with company policies and legal standards.

Advocate for clients internally to ensure their needs are met across departments.

Address any issues or concerns promptly and effectively to maintain client satisfaction.

Serve as a proactive problem solver and escalate issues as needed.

Stay updated on industry trends, market conditions, and competitor activities.

Demonstrate a deep understanding of products/services to effectively address client inquiries.

Provide feedback to the product development team based on client interactions and market demands.

Track and report on sales performance metrics, revenue forecasts, and client satisfaction levels.

Analyze data to identify trends and opportunities for improvement.

Prepare presentations and reports for senior management as required.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales experienceAccount managementRelationship buildingData analysisMS OfficeCRM software

Required

Bachelor’s degree in Business Administration, Marketing, or a related field

Proven experience in sales or account management, with a track record of achieving targets

Excellent verbal and written communication skills, including the ability to articulate complex ideas clearly and concisely

Strong relationship-building skills with the ability to interact effectively with clients and internal teams

Ability to analyze data, draw insights, and make data-driven decisions

Strong problem-solving abilities with a proactive approach to addressing issues

Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software (e.g., Salesforce)

Willingness to travel occasionally for client meetings

Ability to work independently and as part of a team in a fast-paced environment

Preferred

Bachelor’s degree in Business Administration, Marketing, or a related field

Familiarity with [industry-specific knowledge] (e.g., technology, finance, healthcare)

Company

Colibri Group

At Colibri, we collaborate with over 5 million professionals and partners to provide exceptional professional education solutions for licensing, continuing education, test preparation, and career readiness.

Founded in 1990