Be an early applicantLess than 25 applicants

Company

Green Dot Corporation · 3 hours ago

Remote - Dispute Operations, Disputes Manager

Work Remotely from Anywhere - U.S.

Full-time

Remote

Mid, Senior Level

$63K/yr - $96K/yr

5+ years exp

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FinanceFinancial Services

H1B Sponsor Likely

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Responsibilities

Oversee the daily operations of the BPO team, ensuring that all processes are executed in accordance with company standards and targets.

Implement controls that monitor the tools and access needed for BPO agents to complete all processes.

Ensure resources of the BPO team are allocated appropriately so that the inventory of dispute claims (customer and bank initiated) is being worked within SLA.

Develop and implement strategic plans to enhance productivity, quality, and customer satisfaction while reducing costs.

Oversee the recruitment, training, and mentoring of BPO staff, providing them with the guidance and resources necessary to perform their duties effectively.

Liaise with BPO to understand their requirements, set expectations, and maintain ongoing communication for continuous service improvement and issue management.

Analyze performance data to identify trends, forecast demand, and allocate resources accordingly to meet business objectives.

Negotiate contracts with vendors and service providers to secure advantageous terms and ensure compliance with legal and organizational standards.

Execute the implementation/onboarding of new BPO providers.

Implement risk management procedures to protect company and client interests, addressing any security or compliance issues promptly.

Ensure business continuity plans with the BPO teams are in place and tested annually.

Explore and integrate new technologies and methodologies to streamline operations, enhance service delivery, and stay competitive in the market.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

BPO managementVendor negotiationFinancial services experienceResource allocationRisk managementBusiness continuity planningTechnology integration

Required

Bachelor’s degree

5+ years of hands-on experience managing BPO vendors or workforce planning of service providers/call centers.

Proven experience in self-management, with the ability to work autonomously, set personal goals, and consistently meet deadlines without supervision.

Demonstrated ability to independently identify and troubleshoot issues, using a proactive and analytical approach to find effective solutions.

Strong problem-solving and analytical abilities.

Excellent communication and interpersonal skills.

Ability to thrive in a fast-paced and dynamic work environment.

Preferred

Preferred experience within financial services.

Company

Green Dot Corporation

Glassdoor

2.9

Green Dot is a financial technology and registered bank holding company committed to delivering trusted, best-in-class money management and payment solutions to customers and partners, seamlessly connecting people to their money.

Founded in 1999

Austin, Texas, USA

1001-5000 employees

http://www.greendot.com

H1B Sponsorship

Green Dot Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (11)

2022 (27)

2021 (31)

2020 (24)