Qualfon · 23 hours ago
Remote - Licensed P&C Customer Service Agent - NC
NC
Full-time
Remote
Entry Level
$22.50/hr - $22.50/hr
1+ years exp
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Insider Connection @Qualfon
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Responsibilities
Field inbound communication (phone, email, chat, social media, etc) from our client’s members regarding their insurance needs.
Utilize knowledge of personal lines insurance help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes.
Begin by thoroughly understanding the customer's need. This may involve asking clarifying questions to gather more information. Utilize resources to conduct research and present the customer with a resolution.
Understand members’ life events that may offer sales cues.
Correspond with customers, clients, insurance carriers and internal sources to provide coverage information and policy recommendations.
Responsible for execution of various client service transactions including policy endorsements, certificates, binders, cancellations or other tasks.
Adhere to performance metrics and quality standards.
Our Representatives are experts in recommending excellent solutions.
Qualification
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Required
Active Resident Property and Casualty or Personal Lines License
Minimum 1 year of customer service experience required
1 year of call center experience is required
High School diploma or GED required
Strong written and verbal communication skills
Professional, articulate voice and listening skills
Maintain member privacy
Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
Computer savvy and can resolve minor technical issues with minimal assistance
Typing 25 words per minute with 90% accuracy
Ability to critically think through situations and solutions
Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
Reside in North Carolina in one of the specified counties
Preferred
Call center: 1 year (Preferred)
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Qualfon
Qualfon has a strong track record of customer service and back-office processing growth.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Michael Marrow
CEO
Abelardo Torres
Managing Director
Recent News
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