172 applicants

Company

Qualfon · 20 hours ago

Remote - Licensed P&C Customer Service Agent - PA

Full-time

Remote

Entry Level

$22.50/hr - $22.50/hr

1+ years exp

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Business DevelopmentOutsourcing

Actively Hiring

Insider Connection @Qualfon

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Field inbound communication (phone, email, chat, social media, etc) from our client’s members regarding their insurance needs.

Utilize knowledge of personal lines insurance to help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes.

Begin by thoroughly understanding the customer's need. This may involve asking clarifying questions to gather more information. Utilize resources to conduct research and present the customer with a resolution.

Understand members’ life events that may offer sales cues.

Correspond with customers, clients, insurance carriers and internal sources to provide coverage information and policy recommendations.

Responsible for execution of various client service transactions including policy endorsements, certificates, binders, cancellations or other tasks.

Adhere to performance metrics and quality standards.

Our Representatives are experts in recommending excellent solutions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Casualty LicensePersonal Lines LicenseCustomer Service ExperienceCall Center ExperienceInternet Research SkillsTyping SkillsProfessional Attitude

Required

Active Resident Property and Casualty or Personal Lines License

Minimum 1 year of customer service experience required

1 year of call center experience is required

High School diploma or GED required

Strong written and verbal communication skills

Professional, articulate voice and listening skills

Maintain member privacy

Internet & research skills: ability to research and quickly become an expert in a variety of subjects.

Computer savvy and can resolve minor technical issues with minimal assistance

Typing 25 words per minute with 90% accuracy

Ability to critically think through situations and solutions

Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude

Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance

At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

This is a licensed P&C insurance role which is subject to a separate background check. To obtain and maintain your P&C License in all states as required by this campaign, your P&C Insurance License records cannot include Felonies, Multiple misdemeanors, Open charges such as unpaid fines, Case(s) not closed, Probation or Administrative actions (on an existing license).