45 applicants

Company

Green Dot Corporation · 16 hours ago

Remote - Professional 4, Fraud Operations

Work Remotely from Anywhere - U.S.

Full-time

Remote

Mid, Senior Level

$67K/yr - $103K/yr

5+ years exp

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Responsibilities

Planning and overseeing enterprise-level Fraud support and service activities for products and services.

Ensuring quality service and operational performance within the parameters of program and delivery standards.

Developing strong relationship and understanding of client business and delivering excellent Fraud Management services.

Managing all Fraud escalations by collaborating and coordinating across functional areas of the company, including but not limited to Fraud Investigators, Sales, Customer Support, Legal, Engineering, Finance, Training, and/or other support groups.

Driving investigations for suspected fraudulent transactions and communicates appropriate action for resolution.

Partnering with Sr. Fraud Management team and other groups such as financial institutions, legal counsel, and law enforcement in the implementation of policies and evaluation of specific fraud-related issues and prevent fraudulent online customer-related activity.

Gathering feedback and working with various departments to develop and implement tools and process improvements to enhance efficiency and effectiveness identifying and preventing fraud.

Identifying trends to link transactions to known fraudulent activity.

Utilizing custom and standard software programs as well as manual research efforts to review and analyze transactions and customer records in search of fraudulent activities.

Attending Fraud meetings with Sr. Fraud leadership team.

Perform other duties as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Fraud ManagementAccount ManagementMS Office

Required

Minimum 5 years of fraud, customer service and/or account management experience required

Highly knowledgeable in general fraud scenarios

Natural talent for organizing, coordinating, collaborating, problem solving, and tracking.

Strong ability to communicate, present and influence key stakeholders at all levels of an organization, leading presentations, and business discussions across all stakeholders both internally and externally.

Strong written and verbal communication skills.

Excellent time management skills with the ability to prioritize activities in a dynamic, fast-paced environment.

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Ability to work effectively in a team environment, at various levels and with various departments as needed to achieve results and deliver on commitments.

Proficient in using MS Office products: Excel, Word, PowerPoint, and Outlook

Must be able to work on their own with general supervision and little guidance.

Strong ability to work on complex issues and exercise judgement to solve them.

Ability to understand the direction of the team and company and make recommendations that are in line and achieve operation and tactical goals.

Proven ability to present and partner with senior and executive leadership.

High school diploma or equivalent.

Preferred

Bachelors degree

Company

Green Dot Corporation

Glassdoor

2.9

Green Dot is a financial technology and registered bank holding company committed to delivering trusted, best-in-class money management and payment solutions to customers and partners, seamlessly connecting people to their money.

Founded in 1999

Austin, Texas, USA

1001-5000 employees