Agero, Inc. · 2 hours ago

Remote - Roadside Assistance, Customer Service Representative

Georgia, Remote

Full-time

Remote

Entry Level

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Responsibilities

Handle each customer interaction with genuine empathy and act quickly and compassionately to support them in stressful roadside emergency situations.

Communicate empathetically with customers, actively listen to their roadside emergency details, set clear expectations, and collaborate with service providers and managers to relay accurate information and ensure timely solutions.

Use critical thinking to solve challenging roadside issues, stay calm and solution-focused under pressure, and deliver innovative solutions that exceed customer expectations.

Navigate a multi-screen web system efficiently while speaking with customers on the phone and accurately documenting details to dispatch service providers.

Qualification

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Google WorkspaceTechnical Support

Required

A genuine passion for helping others, supported by previous experience in customer-facing or support roles.

Strong computer skills, including the ability to open, create, and modify various documents using Google Workspace (Docs, Sheets, Slides, Gmail) and enter/retrieve customer and vehicle information using web-based systems.

Previous experience in a customer service, sales, or technical support role, preferably in a fast-paced contact center environment.

Ability to work independently and effectively in a remote environment.

Has a compatible remote technology including, a home computer, secured high-speed internet, webcam, in-service cell phone, and wired headset.

Must reside in Alabama, Arizona, Florida, Georgia, Mississippi, New Mexico, Tennessee, or Virginia.

Be able to successfully pass a criminal background check.