EcoWay Voyagers ยท 1 day ago
Remote Administrative Assistant/Customer Service
United States
Full-time
Remote
Entry Level
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Responsibilities
Client Communication: Interacting with clients via phone, email, and chat to address inquiries, provide information about our eco-friendly travel services, and assist with booking arrangements
Administrative Support: Providing administrative assistance to various departments, including data entry, document preparation, scheduling appointments, and organizing travel logistics
Booking Coordination: Assisting with booking flights, accommodations, tours, and activities for clients, ensuring accuracy, timeliness, and adherence to sustainability criteria
Customer Support: Resolving client issues, complaints, or concerns promptly and courteously, and escalating complex issues to the appropriate department for resolution
Documentation: Maintaining organized records of client interactions, bookings, payments, and administrative tasks using our internal systems and software
Quality Assurance: Ensuring that all travel arrangements meet our high standards for quality, sustainability, and customer satisfaction
Team Collaboration: Collaborating with colleagues across departments to streamline processes, share information, and ensure seamless communication and coordination
Qualification
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Required
Excellent customer service skills with a friendly and professional demeanor, and the ability to effectively communicate with clients and colleagues
Strong administrative skills, including proficiency in data entry, document management, scheduling, and organization
Clear and effective communication skills, both verbal and written, to interact with clients, team members, and external partners
Comfortable using email, phone systems, CRM software, and other digital tools to perform administrative tasks and assist clients
Ability to troubleshoot issues, resolve conflicts, and find solutions to client inquiries or concerns in a timely and efficient manner
Meticulous attention to detail to ensure accuracy in administrative tasks, client communications, and travel arrangements
Collaborative mindset with the ability to work effectively as part of a team and support colleagues in achieving common goals
Benefits
Remote Work Flexibility
Training and Development
Professional Growth
Positive Work Environment
Impactful Work
Competitive Compensation
Benefits Package
Company
EcoWay Voyagers
"EcoWay Voyagers offers sustainable travel experiences that immerse you in the beauty of our planet while preserving its delicate ecosystems.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
