177 applicants

Company

ADT · 5 hours ago

Remote Bilingual Monitoring Representative

United States

Full-time

Remote

Entry Level

$15.95/hr - $20.10/hr

1+ years exp

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Cyber SecurityHomeland Security

H1B Sponsor Likely

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Responsibilities

Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.

Paying attention to detail while documenting alarm handling procedures within the alarm screens.

Completing alarm processing in accordance with departmental procedures.

Receiving inbound calls and relaying important information about life-safety systems and services, including updating customer accounts and solving billing questions.

Supporting ADT customers by problem solving, de-escalating customer issues and resolving account issues.

Providing technical support and troubleshooting devices across ADT systems.

Helping customers understand the ADT noble purpose and providing customer lifestyle solutions.

Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.

Qualification

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Bilingual (English/Spanish)Customer Service ExperienceLicensed in Multiple States

Required

Fluency in written and oral forms of both English and Spanish in a professional capacity is required

High school diploma or equivalent required

Minimum of one (1) year of customer service experience required

Technical aptitude, problem solving skills and ability to prioritize multiple items at once

Ability to be licensed in multiple states

Benefits

Medical, Dental, Vision, 401(k) with employer matching

Paid vacation time (We all need to recharge)

Tuition reimbursement, employee referral bonuses

Potential opportunities to work from home based on business needs

A culture of coaching, development and career growth opportunities

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

Employees accrue up to 120 hours in their first year

6 paid holidays

Company

ADT

Glassdoor

2.9

ADT is a security company that provides smart home solutions and business security.

Founded in 1874

Boca Raton, Florida, USA

1001-5000 employees

http://www.adt.com

H1B Sponsorship

ADT has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (25)

2022 (35)

2021 (37)

2020 (20)