Clarest Health · 3 hours ago

Remote Business Systems Engineer

Vienna, VA

Full-time

Remote

Mid, Senior Level

$70K/yr - $80K/yr

5+ years exp

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Responsibilities

Resolve escalated issues for end users and/or business process workflows within 3rd party business systems.

Execute application upgrades and maintenance routines.

Assists with defining and documenting functional and non-functional requirements to create consistency across enterprise systems.

Implements methods, procedures, and systems (both automated and manual) to improve the processing and flow of information within the company as prescribed by senior resources.

Provide detailed documentation of moderately complex system specifications for maintenance and upgrades, including system scripts, system installation procedures, system backup and recovery techniques and system test methods.

Create ad-hoc reports for pharmacy personnel related to various business systems to provide prompt decision making capabilities to management.

Assist in documenting system and operational processes.

Arrive at possible solution alternatives factoring in gap resolution, functional areas, acceptability of solution to user community, technical feasibility and efficiency.

Act as mentor for junior department resources and provide troubleshooting techniques and technical training.

Any and other responsibilities as assigned by the manager to support these and other responsibilities in the department.

Assimilate and understand the core functionality of information systems used within the company.

The ability to adhere to Clarest’s Code of Conduct, follow Clarest Compliance policies and procedures, and report any suspected violations of any federal or state laws to either their direct supervisor, Human Resources or the Compliance Officer.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

User application supportSystems analysisRelational databasesSQLMicrosoft Office SuiteVisioOperating systems knowledgeHardware knowledgeHealthcare knowledgeEMRs knowledgeHL7 knowledgeMicrosoft PowerShellMicrosoft Power PlatformPower AutomatePower AppsCustomer supportMentoring skills

Required

Bachelor's degree in computer science, management information systems, or related field preferred or equivalent industry experience (5+ years)

User application support in clinical / healthcare environment

Systems analysis and/or development

Basic knowledge of operating systems, hardware and software

Basic knowledge of Microsoft applications including MS Office Suite, Visio, and related business applications

Understanding of relational databases and database management concepts (SQL preferred)

Supporting, building, and testing computer-based systems

Self-starter with ability to provide direct customer support and mentor others

Analytical and problem-solving skills

Interpersonal skills to interact with customers and team members

Ability to adhere to Clarest’s Code of Conduct, follow Clarest Compliance policies and procedures, and report any suspected violations of any federal or state laws to either their direct supervisor, Human Resources or the Compliance Officer