TSI - Transworld Systems Inc. · 2 days ago

Remote Call Center Rep - Starting February 10, 2025

Schenectady, NY

Full-time

Remote

Entry Level

$16/hr - $16/hr

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Responsibilities

Answer inbound calls regarding

Billing inquiries

Disconnect/Reconnect

Payment Arrangements

Budget Billings

Make payments

Process trouble and outage orders

Move In/Out Service

Assist with My Account (Online Accts)

Qualification

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Computer NavigationTyping 35-40 WPMMulti-screen UtilizationBroadband InternetHard Wired ConnectionFlexible Shift AvailabilityOvertime WillingnessGreat Communication

Required

Must have great attendance

Computer Navigation skills

Must be able to type minimally 35-40 WPM

Great Communication skills

Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

Flexible as shifts vary from 7am-8pm EST (shifts will be assigned in last 2 weeks of class)

Open to working overtime – in the event a major storm impacts our Service Territory we will be required to work long hours to include evenings and weekends

Adhere to a break and lunch schedules as assigned

Must be comfortable utilizing different systems/multiple screens

Broadband internet connection (No DSL, or Dial Up)

Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)

Speed Test Results: 25 mbps download, 20 mbps upload

Benefits

Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!