TicketNetwork ยท 8 hours ago
Remote Call Center Representative
Phoenix, AZ
Full-time
Remote
Entry Level
1+ years exp
Maximize your interview chancesConcertsE-Commerce
Insider Connection @TicketNetwork
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Fielding inbound support calls and emails, with the intent of resolving all first level support.
Contacting supplying teams via telephone to discuss and confirm delivery details, and updates.
Relaying delivery information to clients.
Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team.
Fields inbound support calls for partner sites.
Troubleshooting and answering general questions related to client ticket requests.
Contacts Broker partners via telephone to discuss and confirm delivery details, and updates.
Coordinates delivery updates with clients.
Communicates with other internal departments as necessary.
Qualification
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Required
At least one year of experience working in a high volume call center job.
At least one year of experience in a professional customer service position.
H.S. Diploma or equivalent required.
Company
TicketNetwork
TicketNetwork is a provider of ticketing services for sports, concerts, theater etc.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Don Vaccaro
CEO, Co-Founder
J
John Scotto
CFO
Company data provided by crunchbase
