terrestris GmbH & Co. KG · 6 hours ago
Remote Call Center Specialist
United States
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Provide direct support to the Director and other Federal and Contract staff.
Provide continuous uninterrupted service during the hours of 8:00 a.m. – 5:00 p.m. (Eastern Time), Monday through Friday.
Provide support to survivors and surviving agencies experiencing a line of duty death or catastrophic injury of an officer.
Handle calls for the PSOB Program, which is the first phone call that many agencies or survivors make when a tragedy occurs.
Operate in a fast-paced and high-volume environment that demands speed and accuracy, while ensuring the proper handling of the sensitive nature of the customer.
Ensure efficiency in operations to ensure that the image of the program and delivery of service is not hindered.
Provide clear, general, and accurate PSOB information to callers as requested.
Perform proactive customer service to survivors and agencies, capture and process critical data on each application in the PSOB case management system, and forward or continue outreach as indicated.
Document each call in the PSOB 2.0 Portal, including the date and time of the call, whether the applicant / agency POC was reached or a voicemail was left, etc.
Answer all general PSOB inquiries and forward other calls to PSOB staff as requested or indicated.
Document general information about calls received via an Excel spreadsheet.
Open, track, and distribute incoming mail (electronic and physical).
Qualification
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Required
A High School diploma is required, additional education preferred
A minimum of 1 year of Customer Service experience; additional experience preferred
Excellent written and spoken English language skills; fluency in Spanish is a plus
Preferred
Benefits / claims-specific experience in a customer service environment is highly desirable
Benefits
Health
Life
Disability
Financial
Retirement benefits
Paid leave
Professional development
Tuition assistance
Work-life programs
Company
terrestris GmbH & Co. KG
Die Firma terrestris bietet Dienstleistungen und Produkte mit Open Source Software an.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
