Be an early applicantLess than 25 applicantsPosted by Agency

Company

Original Job Post

Randstad USA · 2 days ago

Remote Control Service Engineer

Mossville, IL

Contract

Remote

Mid Level

$28.60/hr - $40.04/hr

2+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

ConsultingHuman Resources

H1B Sponsorship

Actively Hiring

Insider Connection @Randstad USA

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Provide remote and in-person technical support to dealers and customers.

Gather field input for issue fixes, new features, and customer feedback to Hardware, Software, and Networking teams.

Support New Product Introduction (NPI) projects and complete related field development and follow-up tasks.

Coordinate and fulfill Field Follow objectives as part of NPI programs.

Resolve customer and dealer issues promptly using established support processes.

Review equipment configurations, including hardware, software, and computer operating systems.

Conduct hands-on problem analysis and provide resolutions.

Escalate priority issues to team lead and collaborate with dealers on issue troubleshooting.

Propose product improvements including functional enhancements and supportability upgrades.

Advocate for dealers and customers to resolve technical product issues with development engineering.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Heavy Equipment SupportOn-Machine TechnologyHeavy Equipment ElectricalCAN TroubleshootingComputer SoftwareOperating SystemsWindowsUbuntuCommand LineTerminalMicrosoft Office SuiteOutlookOneDriveSharePointProfessional Engineer

Required

Associates Degree preferred or equivalent experience

Minimum 2 years of experience in field heavy equipment support and on-machine technology

Heavy Equipment Electrical and CAN Troubleshooting

Knowledge of computer software and operating systems (Windows, Ubuntu, Command Line, Terminal)

Proficiency in Microsoft Office Suite (Outlook, Teams, OneDrive, SharePoint)

Professional Engineer

Heavy Equipment Electrical

Benefits

Health Insurance

401K Contribution

Company

Randstad USA

Glassdoor

3.8

Randstad US is a wholly owned subsidiary of Randstad Holding nv, a global provider of human resources solutions.

Founded in 1998

Atlanta, Georgia, USA

1,001-5,000 employees

http://randstadusa.com

H1B Sponsorship

Randstad USA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (602)

2022 (710)

2021 (1057)

2020 (1561)