Global Payments Inc. · 15 hours ago

Remote Customer Service Fraud Specialist

Birmingham, AL

Full-time

Remote

New Grad, Entry Level

$15/hr - $15/hr

0+ years exp

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Responsibilities

Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.

Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity.

Builds the credit card replacement orders and completes shipping materials.

Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.

Qualification

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Contact Center ExperienceBanking Customer ServiceBasic Fraud Detection SkillsJob Skills AcquisitionProcedure Knowledge