CCS - Customer Contact Services · 7 hours ago

Remote Customer Service Rep (CTI)

Corpus Christi, TX

Full-time

Remote

Entry Level

$13/hr - $13/hr

1+ years exp

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Responsibilities

Set service appointments for automotive dealerships

Provide information about automotive services

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving services

Deliver exceptional customer service to all callers

Answer incoming calls in a timely manner

Identify callers needs for call resolution

Adhering to company scripts and procedures to ensure consistency

Provide customers with product and service information

Accurately process online reservations

Accurately document call information and interactions

Maintain knowledge base of evolving products and services

Identify and escalate issues to supervisors

Maintain Quality Assurance standards

Ongoing training for all CCS client programs and accounts

Other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceComputer navigation skillsCall center experienceCustomer care processesFluent in EnglishDependableProtect confidential informationDocumentation skills