TSI - Transworld Systems Inc. · 16 hours ago

Remote Customer Service Representative - Must Reside in NY (Starting 1/27/2025)

Schenectady, NY

Full-time

Remote

Entry, Mid Level

$16.50/hr - $16.50/hr

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Responsibilities

Assist customers with billing inquiries/concerns

Ensure all account information is accurately documented and inputted into client system

Provide detailed explanations of account status and inquiries to customers

Adhering to State and Federal regulations pertaining to your job duties

Assist customers with delinquent accounts according to various state guidelines

Utilize exceptional communication skills to fulfill both client and customer goals

Maintain an average Inbound Handle Time

Achieve Quality Assurance goals

Adhere to Production measures (time spent on calls, schedule adherence, etc)

Qualification

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Call handling skillsMicrosoft applicationsBroadband internetHard wired connectionInternet speed requirements

Required

Must reside in New York state.

Detail oriented with the ability to organize and prioritize work and meet strict deadlines.

Ability to effectively communicate with outside parties.

Effective call handling skills.

High levels of professionalism.

Strong focus on exemplary shift attendance.

Proficient with Microsoft applications.

Ability to learn software applications.

High School graduate/equivalent.

Broadband internet connection (No DSL, or Dial Up).

Hard wired connection required (no Wi-Fi, Wi-Fi hotspots).

Speed Test Results: 25 mbps download, 20 mbps upload.

Cameras are required to be on during training from start to end of each shift (not including breaks and lunches).

Benefits

Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!