Afni, Inc. · 6 hours ago

Remote Customer Service Representative

St Andrews, SC

Full-time

Remote

Entry, Mid Level

1+ years exp

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Responsibilities

Deliver world-class customer service by responding to inbound calls, chat, email, and social media; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs.

Process orders, update customer accounts, and ensure accurate records in internal systems.

Multitask effectively between handling customer inquiries and navigating internal systems.

Meet or exceed performance metrics related to customer satisfaction, first-call resolution, and sales targets.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceSales-focused mindsetExceptional communication skillsActive listening skillsUpsell

Required

Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems, and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.

Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.

Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.

Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST.

Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST.

Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

Must live in one of the following states: Alabama, Florida, Georgia, Kentucky, North Carolina, South Carolina, Texas.

Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular).

25Mbps Download/10Mbps Upload.

Ping Rate – Less than 100 ms.

A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.

Ability to be on webcam during working hours.