Confidential ยท 1 day ago
Remote Customer Service Representative
TN
Full-time
Remote
Entry Level
$15.30/hr - $20/hr
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Insider Connection @Confidential
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Responsibilities
Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service.
Book customer appointments at a high level via ring central and service titan CRM
Collaborate with team members to resolve complex customer issues efficiently.
Provide feedback on customer concerns to management
Promote products and services through effective communication and sales techniques.
Uphold company policies and procedures while ensuring a positive customer experience.
Qualification
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Required
Must have work from home experience
Strong communication skills in English
Great phone etiquette
Ability to manage multiple tasks while maintaining a professional demeanor
Excellent problem-solving skills with a focus on client satisfaction
Location: Tennessee (Required)
Preferred
Previous experience in a call center or customer service environment
Benefits
On-the-job training
Professional development assistance
Work from home
Company
Confidential
Confidential is an IT services and IT consulting company that helps organizations grow.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Waseem Abu Dawod
CEO
E
Edwin Xiao
Chief Revenue Officer
Company data provided by crunchbase
