Lincare · 2 days ago

Remote Customer Service Representative

United States

Full-time

Remote

Entry Level

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Responsibilities

Accurately enter patient orders and related medical information into company software application

Make timely updates/corrections to patient orders

Effectively communicate with health care professionals and patients

Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

Qualification

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Document analysisComputer entryWindows 10Windows 11ChromeEdgeDual monitorsHeadset

Required

Successfully manage both inbound and outbound phone calls in a positive and professional manner

Read and analyze documents such as patient orders

Carry out oral and written instructions

Work both independently and as part of a team

Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment

Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly

High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience

Computer entry experience necessary

Internet: High Speed (Minimum 50 mbps download /20 mbps upload)

Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone. 2 modem/router ports are required.

Processor: 1.6 GHz or greater

Memory: Minimum of 8 GB RAM

Browser: Chrome, Edge

Operating System: Windows 10 or 11 (No Chromebooks, No Mac's)

Monitors: Dual monitors

Headset and Webcam or internal camera: Wired, USB to be used during training/interviews

Private HIPPA Compliant Workspace: must be in a non shared room of the residence.