200+ applicants

Company

Verizon · 8 hours ago

Remote Customer Service Representative

United States

Full-time

Remote

Entry Level

$20/hr - $30/hr

Maximize your interview chances

Communications InfrastructureInformation Technology

Comp. & Benefits

H1B Sponsor Likely

U.S. Citizen Only

Insider Connection @Verizon

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Responsibilities

Handle inbound and outbound customer calls, emails, and chat inquiries regarding Verizon's products and services, including wireless plans, home internet, TV services, and billing questions.

Assist customers with technical issues, such as connectivity problems, device malfunctions, or service outages, offering step-by-step solutions.

Help customers with account updates, billing inquiries, plan changes, and service upgrades or downgrades.

Educate customers on Verizon’s products and services, promotions, and features, guiding them through any necessary upgrades, troubleshooting, or installations.

Identify and resolve customer concerns in a timely and effective manner. When necessary, escalate issues to supervisors or technical teams for further assistance.

Accurately document customer interactions, issues, resolutions, and feedback in the system to ensure seamless service and follow-up.

Meet or exceed performance goals related to customer satisfaction, call handling time, quality assurance, and sales targets (if applicable).

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CRM toolsBilingual (Spanish)Telecommunications knowledge

Required

High school diploma or equivalent (some positions may require a college degree or equivalent experience).

Previous experience in a customer service role, preferably in telecommunications, retail, or a call center environment.

Strong verbal and written communication skills.

Problem-solving and analytical skills.

Ability to multitask and handle high call volumes in a remote environment.

Comfort with navigating technology and systems, including CRM tools and troubleshooting software.

Basic knowledge of Verizon's products and services (may be provided through training).

Preferred

Previous experience with Verizon products or services.

Familiarity with telecommunications technology and terminology.

Bilingual ability (Spanish, for example) may be preferred for some roles.

Benefits

Health, dental, and vision insurance.

Paid time off (PTO), paid holidays, and sick leave.

Retirement savings plans (401k) with company matching.

Discounts on Verizon products and services.

Company

Verizon

Glassdoor

3.8

Verizon is a broadband and telecommunications company that provides information and entertainment services.

Founded in 1983

New York, New York, USA

10,001+ employees

https://www.verizon.com

H1B Sponsorship

Verizon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (4)

2021 (9)

2020 (6)