Superlative RM · 6 hours ago
Remote Customer Service Representative/Debt Collector
Boise, ID
Full-time
Remote
Entry, Mid Level
$15.80/hr - $18.19/hr
5+ years exp
Maximize your interview chancesFinancial Services
U.S. Citizen Only
Insider Connection @Superlative RM
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Responsibilities
Manage a Diverse Portfolio: Take charge of a range of consumer collection accounts with autonomy.
Leverage Multiple Systems: Use advanced tools to gain insights into each consumer’s financial landscape.
Analyze and Negotiate: Assess personal financial details to craft effective resolutions.
Exhibit Professionalism: Maintain ambitious standards of professionalism and courtesy in every interaction.
Ensure Compliance: Uphold quality standards and adhere to legal guidelines in all consumer engagements.
Achieve Targets: Consistently meet or surpass monthly production goals.
Negotiate Payments: Facilitate payment arrangements through various channels with skill.
Thrive in a Fast-Paced Environment: Demonstrate consistent effort and adaptability in a dynamic setting.
Qualification
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Required
Must have all the required equipment prior to the second interview.
All interviews beyond the initial must be conducted from the workspace you intend to use for remote work.
All tasks will be performed through our secure cloud-based systems. Your equipment will only be used to connect to these systems.
Computer/Laptop: 4 Core processor and 8 G of RAM Reliable computer system with dual monitors (minimum 24”).
Operating System: Windows 11 Home/Pro. NO MAC or Chrome book.
Internet: Unlimited usage Hard Wired High-speed Ethernet connection (minimum 100 Mbps) and Starlink and HOTSPOT internet connection (i.e.: T Mobile, Verizon) are not authorized services for this position.
Headset: USB plugin headset with noise-canceling microphone and mute function (no attached or jack cords).
Webcam: USB plugin webcam.
Workspace: Maintain a comfortable and distraction-free workspace conducive to focused productivity.
Educational Background: High school diploma/GED or equivalent experience.
Customer service: 5 years (Required)
Time Management: Effectively manage your personal time within the designated work hours.
Punctuality: Be consistently on time for work, lunch, and breaks.
Attitude: A PLAYERS ONLY who like to have fun. Come in daily with a POSITIVE attitude.
Analytical Mindset: Demonstrate curiosity and critical thinking abilities.
Top-Tier Negotiation: Excel in negotiation and communication with a strong, persuasive approach.
Multitasking Mastery: Prioritize tasks and manage multiple responsibilities efficiently in a dynamic environment.
Exceptional Communication: Exhibit outstanding verbal and written communication skills.
Achieve Targets: Consistently meet or surpass monthly production goals.
Negotiate Payments: Facilitate payment arrangements through various channels with skill.
Thrive in a Fast-Paced Environment: Demonstrate consistent effort and adaptability in a dynamic setting.
Exhibit Professionalism: Maintain ambitious standards of professionalism and courtesy in every interaction.
Ensure Compliance: Uphold quality standards and adhere to legal guidelines in all consumer engagements.
Preferred
Bilingual Advantage: Proficiency in Spanish is a plus.
Legal Knowledge: Familiarity with FDCPA (Fair Debt Collection Practices Act) and related collection laws is preferred.
Benefits
401(k)
Dental insurance
Paid time off
Vision insurance
Company
Superlative RM
Superlative RM is a financial and business services company. By staying at the forefront of both technology and best practices.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
