AO Globe Life · 12 hours ago
Remote Customer Success Team Lead | Remote | DC
California, United States
Full-time
Remote
Senior Level, Lead/Staff
Maximize your interview chancesInsurance
Insider Connection @AO Globe Life
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Provide high quality service to all customers by demonstrating and upholding Globe Life AO National's commitments to the ‘Customer Journey’
Lead the Customer Success team to support ‘seamless’ sales order
Develop and maintain positive and trust-based relationships with customers and respective sales representatives
Act as the primary point of contact for your specified team to address their inquiries and requests
Liaise daily with your mentor to review and address insights, opportunities and obstacles
Lead the ongoing growth and development of the Customer Success team, including regular performance assessments, coaching and training to ensure the team consistently meets and exceeds performance targets
Provide ongoing support to drive continuous improvement and optimization
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Strong oral and written communication skills
Proven ability to work in a high-energy and demanding environment
Ability to lead by example and inspire team members to achieve and excel in customer satisfaction and performance goals
Strong attention to detail, analytical and problem-solving skills
Ability to work in a team environment but also able to work independently with minimal supervision
Ability to interact effectively with internal staff and external customers and possess exceptional interpersonal and communication skills
Demonstrates initiative and flexibility, with excellent organizational and time management skills
Ability to lead
Benefits
A great work environment with an inspiring work ambiance
Growth and development possibilities
Service awards program
Company
AO Globe Life
AO serves working families across America and Canada and we are the largest distribution system of Globe Life, American Income Division.
Founded in 1951
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Darez Meriwether
Chief Executive Officer
James Hill
Chief Operating Officer and Senior Partner
Company data provided by crunchbase
