Aurora Adventures Agency ยท 23 hours ago
Remote Customer Support Agent
Chicago, IL
Full-time
Remote
Entry Level
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Responsibilities
Serve as the primary point of contact for client inquiries and support needs via phone, email, and chat platforms.
Assist clients with booking travel arrangements, resolving issues, and providing recommendations to enhance their adventures.
Ensure timely and professional responses to client inquiries, maintaining a high standard of customer satisfaction.
Collaborate with internal teams to coordinate and fulfill client requests, ensuring seamless travel experiences.
Maintain accurate records of client interactions, transactions, and feedback.
Stay informed about travel products, services, and industry developments to provide up-to-date assistance to clients.
Qualification
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Required
Excellent communication and interpersonal skills, with a passion for helping others.
Strong problem-solving abilities and the capacity to handle inquiries and issues with empathy and professionalism.
Proficiency in using office software and online communication tools.
Ability to work independently and as part of a team in a remote environment.
Flexibility to adapt to changing priorities and client needs.
Preferred
Previous experience in customer support, hospitality, or a related field preferred.
Benefits
Comprehensive health, dental, and vision insurance plans.
Retirement savings plan with company matching contributions.
Paid vacation, holidays, and sick leave.
Opportunities for professional development and career advancement.
Travel perks and discounts on vacation packages, accommodations, and more.
Supportive and collaborative work environment with a team dedicated to creating unforgettable travel experiences.
Company
Aurora Adventures Agency
Welcome to Aurora Adventures Agency, where the magic of exploration meets the thrill of discovery.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
