Sedgwick · 18 hours ago
Remote Hotel Customer Service Specialist
Georgia, United States
Part-time
Remote
Mid Level
3+ years exp
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No H1B
Security Clearance Required
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Responsibilities
Triages substantial residential and commercial property losses by assessing client needs.
Serves as the point of contact for variety of clientele.
Responsible for providing exceptional customer service and coordinating hotel stays within budget provided by insurance company.
Coordinates with other support departments to ensure seamless transactions for clients monitoring the job throughout the entire process to ensure adherence to procedures of the referring client.
Assists with special projects and training of new colleagues on processes and systems.
Attendance during scheduled work hours is required.
Performs other duties as assigned.
Supports the organization's quality program(s).
Qualification
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Required
High school diploma or GED required.
Three (3) years of customer concierge or claims customer service experience or equivalent combination of education and experience required.
Strong knowledge of concierge department systems and processes
Detailed knowledge of other support departments
Demonstrated ability to resolve issues and handle conflict
Detailed knowledge of managed repair strategies and processes
Demonstrated ability to work with other departments to accomplish objectives
Strong oral and written communication skills, including presentation skills
PC literate, including Microsoft Office products
Strong organizational skills
Excellent interpersonal skills
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies
Credit security clearance, confirmed via a background credit check, is required for this position.
Preferred
Bi-lingual English/Spanish a plus.
Company
Sedgwick
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.5BKey Investors
Altas PartnersCaisse de Depot et Placement du Quebec
2024-09-12Private Equity· $1B
2018-12-01Private Equity
2018-09-12Acquired
Leadership Team
Michael Arbour
Chief Executive Officer
Kimberly George
Senior Vice President
Recent News
2024-11-15
2024-03-04
2024-01-22
Company data provided by crunchbase
