Coforge · 4 hours ago
Remote Online Chat Representative
United States
Full-time
Remote
Entry Level
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Responsibilities
Provide prompt and helpful responses to customer inquiries via live chat.
Assist with a wide range of customer queries, including product information, order status, returns, billing issues, and technical support.
Resolve customer issues quickly, accurately, and professionally, ensuring customer satisfaction.
Identify and resolve customer issues in a timely manner, escalating complex cases to appropriate departments when needed.
Provide troubleshooting assistance for customers facing technical issues with products or services.
Stay up-to-date on product offerings, services, and company policies to provide accurate and helpful information to customers.
Offer recommendations and guidance based on customer needs, including product features, usage tips, or related services.
Help customers track their orders, process returns or exchanges, and assist with billing inquiries.
Accurately update customer information, orders, and status in company systems during interactions.
Accurately log and track all customer interactions in the customer support database or CRM system.
Report customer feedback, recurring issues, or potential areas for product/service improvement to the team or management.
Work closely with other team members to resolve complex issues and improve the overall customer experience.
Participate in regular team meetings and training sessions to enhance product knowledge and improve service quality.
Follow company policies and best practices to ensure compliance and maintain a high standard of service.
Maintain confidentiality of customer information and data protection standards.
Qualification
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Required
Proven experience in customer service, with a focus on live chat or online communication.
Excellent written communication skills, with the ability to engage customers in a friendly and professional manner.
Strong problem-solving abilities, with the ability to think on your feet and resolve issues quickly.
Ability to manage multiple chats simultaneously, staying organized and efficient in a fast-paced environment.
Familiarity with customer service platforms (e.g., Zendesk, LiveChat, Freshchat) and CRM systems.
Basic technical aptitude, with the ability to assist customers with troubleshooting technical issues.
Strong attention to detail and ability to document interactions accurately.
Ability to work independently with minimal supervision, as well as collaborate with a remote team.
Excellent time management skills and the ability to prioritize tasks effectively.
Preferred
Previous experience in a remote work environment.
Experience with order management or e-commerce platforms.
Knowledge of social media support tools (Facebook Messenger, WhatsApp) or multichannel support platforms.
Bilingual skills (English/Spanish) are a plus, depending on the customer base.
Company
Coforge
Coforge is a IT solutions organization, servicing customers in North America, Europe, Asia and Australia.
Founded in 2004
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$489.46MKey Investors
BPEA EQT
2023-05-02Post Ipo Secondary· $108.46M
2019-04-06Post Ipo Equity· $381M
2004-08-30IPO· undefined
Leadership Team
Anurag Mohanty
Client Partner
Chirag Doshi
Client Partner
Recent News
Business Standard India
2024-11-26
2024-10-25
Company data provided by crunchbase
