Thrive365 ยท 5 hours ago
remote online chat representative
United States
Full-time
Remote
Entry Level
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Insider Connection @Thrive365
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Responsibilities
Respond to customer inquiries via online chat platforms in a professional and timely manner.
Provide Accurate Information About Products, Services, And Company Policies.
Troubleshoot and resolve customer concerns, escalating issues to appropriate departments when necessary.
Maintain a high level of customer satisfaction by delivering personalized and empathetic support.
Record customer interactions and update account information in the company database.
Meet or exceed performance metrics, including response times, resolution rates, and customer feedback scores.
Stay updated on product knowledge, company updates, and industry trends.
Qualification
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Required
Excellent written communication and typing skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and handle multiple chat conversations simultaneously.
Tech-savvy with the ability to learn new systems quickly.
High school diploma or equivalent; additional training or certifications in customer service is a plus.
Flexible availability, including evenings and weekends, may be required.
Preferred
Prior experience in customer service, particularly in an online chat or virtual environment.
Benefits
Competitive pay and performance-based incentives
Flexible remote work environment
Opportunities for growth and development within the company
Comprehensive training and support
Company
Thrive365
Thrive365, LLC is a digital health company that serves people living with type 2 diabetes and prediabetes.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kirk Howell
Founder/CEO
Ed Kenney
Co-Founder, Partner
Company data provided by crunchbase
