TEKsystems · 1 day ago

Remote Outbound Customer Service Rep - Mon-Fri!!

Des Moines, IA

Full-time

Remote

Entry Level

$20/hr - $20/hr

1+ years exp

Maximize your interview chances

Information Technology

Insider Connection @TEKsystems

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

High-volume outbound calls to current members of 100+ per day.

Will be calling to conduct surveys with members and record their feedback.

White Glove Is An Outreach Campaign Focused On Providing Support To The High-CAHPS Risk Members, Identified Using Our Enterprise Analytics’ V2 CAHPS Predictive Model.

White Glove Agents Assess Member’s Needs And Offers Help Resolving Issues Related To Access to care, Care coordination, Access to medication, Social determinants of health (SDoH).

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call center experienceCustomer support experienceHealthcare experienceComputer literacyMicrosoft WordMicrosoft ExcelGEDDedicated quiet area