AAA-The Auto Club Group ยท 1 day ago
Remote P&C Licensed Insurance CSR
United States
Full-time
Remote
Entry Level
Maximize your interview chancesInsurance
Insider Connection @AAA-The Auto Club Group
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Reinstate insurance policies according to underwriting and business rules
Complete membership and / or insurance applications, endorsements, and change forms (e.g., address change, etc.), as necessary
Accept & process payments at the point of sale
Make outbound follow-up calls to customers in response to questions or complaints
Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations and to obtain and verify payments and other types of information
Provide efficient processing of customer policies, endorsements, and status and coverage changes
Assist agents in resolving technical and business-related issues. May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and / or customers when necessary to ensure quality service goals are met.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
High School Diploma or equivalent (GED)
Providing a high level of customer-focused service
Navigating through a PC Windows environment, including accessing information from multiple applications
Managing and navigating multiple sources of information and applying them as needed
Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.)
Cross-selling
Current Property & Casualty Insurance license
May be required to attain and maintain state membership licenses as appropriate by department
Preferred
College-level coursework, certification or equivalent (i.e. relevant continuous learning)
Benefits
Fully paid training
Medical, dental, and vision benefits
401k with employer match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
AAA Membership
Discounts, perks, rewards, and much more
$1,000 sign-on bonus for Licensed Property and Casualty Agents
Company
AAA-The Auto Club Group
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S.
Founded in 1901
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph Richardson Jr
President and CEO
Peggy Gartin, CFA
SVP | Chief Investment Officer
Company data provided by crunchbase
